![]() Hover your mouse to My Payroll Service and select Account/Billing Information.Click the Employees tab at the top menu bar.I suggest you start with signing in and out of the Account Maintenance page to establish a connection with your account. Thank you for posting here in the Community, can perform some basic troubleshooting to get you back on track. The times I've had to call Intuit, the customer service has been a bit difficult to work with and very time consuming (I don't think I've ever had a phone call last less than an hour with them). If I hit verify account, verifies the account and I can continue on my way, but it still says 'subscription expired'. It just takes me to an intuit page where I can see that my account is active (checking the service key from within the desktop software, it also says active). Reactivate subscription doesn't do anything. Reactivate subscription and Verify account. I'm given two options (other than remind me later). When I try to do anything payroll related, I get a box that pops up telling me the service has expired and that I need to take care of it before the grace period ends. This year, just like in the past years Intuit charged by card on the day it said it was going to, but this time the payroll center shows that it's expired. I've been using Quickbooks for a long time (over 15 years). Wishing you and your business continued success. Please know that I'm just a post away if you have any other questions about the payroll subscription. #CHECKMARK PAYROLL SOFTWARE 2019 UPDATES FULL#Click View Contact Info to get the phone number.įor additional reference, you can check this article: Your QuickBooks Subscription has lapsed or Your Full Service Plan Has Expired.Here's how you can contact our phone support: They have the tools to pull up your account in a secure environment and re-instate the status of your payroll subscription to activate it. However, if you've already process the steps provided by my colleague MikiD and the issue persists, I encourage you to contact our QuickBooks Desktop Payroll Support Team. In order to have an active payroll subscription, make sure that the payment method associated with your account is the correct one. I'm here to provide some insights and guide you to the right support so you can get the help you need. ![]()
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